Online Purchasing Policies

Fern & Audrey, LLC

Registration & Payment Policy

Full payment is required at the time of registration or purchase to access courses, webinars, trainings, digital products, or downloadable materials offered through Fern & Audrey, LLC.

All prices are listed in U.S. dollars.

Access to purchased materials will be granted only after payment has been successfully processed.


No Refund Policy

Due to the immediate access provided to digital content, downloadable materials, recordings, and online training programs, all sales are final.

Fern & Audrey, LLC does not offer:

  • refunds

  • partial refunds

  • exchanges

  • transfers

  • credits

for:

  • online courses

  • webinar registrations

  • replay access

  • downloadable products

  • memberships

  • digital educational materials

Please review all course descriptions and system requirements carefully before purchasing.


Webinar & Replay Access Policy

Access to webinar replays and course videos is limited to the viewing period stated at the time of purchase.

Replay access expires automatically at the end of the designated access period and cannot be extended unless an additional access extension product is purchased separately.


Continuing Education Disclaimer

Participation in a training or course does not guarantee eligibility for continuing education credit unless specifically stated in the course description.

Participants are responsible for verifying whether a training meets the requirements of their licensing board or professional organization.

Certificates of completion are issued only after all course requirements have been successfully completed.


Intellectual Property & Copyright Policy

All course materials, videos, downloads, handouts, graphics, and educational content are the intellectual property of Fern & Audrey, LLC and are protected by copyright law.

Purchased materials are licensed for individual personal use only and may not be:

  • shared

  • copied

  • reproduced

  • distributed

  • recorded

  • resold

  • uploaded to other platforms

without written permission from Fern & Audrey, LLC.


Technology Requirements

Participants are responsible for ensuring they have:

  • reliable internet access

  • compatible devices

  • audio capability

  • updated web browsers

Fern & Audrey, LLC is not responsible for technical difficulties caused by the participant’s equipment, software, or internet connection.


Code of Conduct

Fern & Audrey, LLC is committed to providing a respectful and professional educational environment.

Disruptive, abusive, discriminatory, or inappropriate behavior during live trainings or within online communities may result in removal without refund.


ADA Accommodations

Fern & Audrey, LLC is committed to making trainings accessible whenever reasonably possible.

Requests for accommodations should be submitted in writing prior to the training date.


Grievance Policy

Questions, concerns, or grievances regarding courses, certificates, or educational services may be submitted in writing to:

Fern & Audrey, LLC
Email: [YOUR EMAIL HERE]

All inquiries will be reviewed and responded to within a reasonable timeframe.


Policy Acceptance

By purchasing or participating in any course, webinar, training, or digital product offered by Fern & Audrey, LLC, participants acknowledge that they have read, understood, and agreed to these policies.